We handle the systems on the line, you handle your production
We commit to your sustainability and efficiency through our expertise; you concentrate on your production. Get support with the entire Ecosystem, tightening strategies, process control, vision, screw feeding, network, and databases.
What are the benefits of Expert Support?
Maximised uptime
Secured quality
Increased efficiency
Minimal CO2 footprint
Our offer
Remote Care
Today, poor maintenance strategies can reduce a plant’s overall productive capacity by 5 to 20 percent. At Desoutter, we believe that proactivity is the key to maximise your productivity and continuously improve your efficiency.
However, life is unpredictable. With Remote Support, you are ready to face any situation, anytime. Rely on our remote experts and over 100 years of industrial expertise to get the best out of your Desoutter solutions.
Your benefits
Always connected
Get support within 1 hour whenever the situation gets critical, wherever you are on the planet.
Updates & upgrades
Access the latest upgrades of all Desoutter products deployed on site. Stay safe with the latest IT security updates and look into the new available features.
Our commitment - your efficiency
Our customer’s issues were solved within the “Target resolution time” 96%* of the time
*Performances from July to December 2023
Minimal support footprint
Our experts can take over through a secured distant access to your products or servers. No travels, no emissions.
Our expertise - anytime, anywhere
Access technical notes and product documentation, and benefit from the history of all your requests.
The Portal at a Glance
All our customers can have access to the Service Portal, absolutely free of charge. From our public articles, our customers will potentially have the ability to get instant resolutions.
The Service Portal can be accessed from anywhere, at any time, and from any device.
Our Remote Support Performance customer enjoy immediate support whenever they request it: nothing else has a greater priority for our Support people.
Our Remote Support customers are also provided with advanced technical articles and application notes. They have access to the status and history of all discussions, at any time.
All enquiries from our customers on the Service Portal will systematically be answered.
On-site Support
If a remote diagnosis determines that an on-site intervention is necessary, our Expert Support contract ensures that a qualified service technician will be dispatched within the committed response time — delivering the fast, expert assistance your operations depend on.
More Than Tools: Discover Our Full Range of Services
Desoutter is your partner at every step of your productivity journey. Explore how our tailored services can boost your performance and reliability.
